Onsite courses available on-demand from Altrivas

  • First Aid/CPR/AED

  • OSHA 10/30 (Construction and General Industry)

  • California Prevailing Wage Tools and Techniques

  • Federal Prevailing Wage (Davis Bacon Act)

  • SSAE SOC 1 & 2 Compliance for State and Local Government

  • Managing the Proposal Development Process

  • Allowable and Unallowable Cost Overview for Grants

  • Capture Planning - Finding Grant Funding

  • Grant Code of Federal Regulations Overview

  • Grant Management

  • Single Audit and Conducting Annual Assessments

  • Instructional Systems Development (ISD) for Leaders

  • ISD Fundamentals (Tools and Techniques)

  • On-the-Job Training (Design and Implementation)

  • FEMA Basics

  • FEMA Procurement Rules

  • Icident Command System (ICS) for Executives

  • ICS for Senior Leaders

  • ICS Overview (the Basics)

Online Courses available through the Altrivas Learning Management System

Altrivas as a robust catalog of over 700 online courses to chose from offered in a variety of course packages below. Altrivas also offers a bundled price for access to all courses. See our Catalog link above to order the Altrivas Bundle.

Course Series offered by altrivas:

Active Shooter

Administrative Excellence

Advanced Selling Skills

Anti-harassment Courses for Employees (CA, CT, NY, US)

Anti-harassment Courses for Managers (California)

Basic Selling Skills

Building A Business Case

Business Basics

Communications

Compliance and Anti-harassment Courses for Employees (CA, CT, NY, US)

Compliance and Anti-harassment Courses for Managers

Confined Spaces (Safety)

Coronavirus

Customer Service

Decision Making

Electrical Safety

Finance for Non-Financial People

First Aid

Forklift Safety

Gmail Essentials

Health and Wellness

HIPAA

Leadership

Managerial Courage

Marketing

Negotiating

Office 365 Essentials

OSHA Recordkeeping

Pandemic Planning

Performance Excellence

Presentation Skills

Problem Solving

Professional Productivity

Project Management

Retail Excellence

Risk Management

Safety for all Employees

Safety for Managers

Sales Relationships

Small Business Success

Supervision

Talent Development

Team Building

Territory Development

The Sales Process

Workplace Sustainability

Courses Available in Each Series

Active Shooter (English):

  • Pre-incident Awareness and Threat Recognition
  • Responding to a Threat
  • Life Saving Medical Training
  • Interaction with First Responders

Active Shooter (Spanish):

  • Conciencia Previa al Incidente Y Reconocimiento de Amenazas
  • Reaccion Ante Una Amenaza
  • Capacitacion Medica Para Sobrevivir
  • Interaccion Con Los Socorristas Y La Etapa Posteior

Advanced Selling Skills

  • Territory Management: Managing a New Territory
  • Territory Management: Analyzing a Territory
  • Selling to the C Suite
  • Sales Forecasting for the Salesperson
  • Managing Enterprise Accounts: Introduction
  • Managing Enterprise Accounts: Value Added Selling
  • Managing Enterprise Accounts: Customer Lifetime Value
  • Managing Enterprise Accounts: No Push Selling
  • Managing Enterprise Accounts: Pre-Call Planning
  • Managing Enterprise Accounts: The Five Minute Debrief
  • Managing Enterprise Accounts: Finding Unmet Needs
  • Managing Enterprise Accounts: Selling Benefits
  • Managing Enterprise Accounts: Handling Objections
  • Managing Enterprise Accounts: No Push Close

Anti-harassment Courses for Employees (CA, CT, NY, US):

California:

  • California Anti-harassment History of Sexual Harassment
  • California Anti-harassment for Everyone
  • California Anti-harassment Examples and Scenarios
  • California Anti-harassment Review
  • California Anti-harassment Introduction to Understanding Harassment
  • California Anti-harassment Creating a Healthy Culture
  • California Anti-harassment Understanding Offenders
  • California Anti-harassment Understanding Targets
  • California Anti-harassment Warning Signs
  • California Anti-harassment Bystander Training
  • California Anti-harassment Understanding Harassment in Review

Connecticut:

  • Introduction to Connecticut Harassment Discrimination
  • Harassment Discrimination: Connecticut Scenarios
  • Anti-harassment for Everyone
  • Anti-harassment – History of Sexual harassment
  • Anti-harassment – Anti-harassment in Review
  • Anti-harassment - Introduction to Understanding Harassment
  • Anti-harassment – Understanding Targets
  • Anti-harassment – Bystander Training
  • Anti-harassment – Warning Signs
  • Anti-harassment – Healthy Culture
  • Anti-harassment – Understanding Harassment in Review

New York:

  • New York State Anti-harassment Introduction
  • Anti-harassment for Everyone
  • Anti-harassment Understanding Offenders
  • Anti-harassment History of Sexual harassment
  • Anti-harassment in Review
  • Anti-harassment Introduction to Understanding Harassment
  • Anti-harassment Understanding Targets
  • Anti-harassment Bystander Training
  • Anti-harassment Warning Signs
  • Anti-harassment Healthy Culture
  • Anti-harassment Understanding Harassment in Review
  • New York State Anti-harassment Scenarios

United States

  • Anti-harassment for Everyone
  • Anti-harassment – History of Sexual harassment
  • Anti-harassment – Anti-harassment in Review
  • Anti-harassment - Introduction to Understanding Harassment
  • Anti-harassment – Understanding Targets
  • Anti-harassment – Bystander Training
  • Anti-harassment – Warning Signs
  • Anti-harassment – Healthy Culture
  • Anti-harassment – Understanding Harassment in Review

Anti-harassment Courses for Employees (California):

California:

  • Summary of SB 396 Changes
  • Summary of SB 1343 Changes
  • History of Sexual Harassment
  • Anti-harassment for Everyone
  • Anti-harassment for Managers
  • Examples and Scenarios
  • Writing and Communicating an Anti-harassment Policy
  • Investigating Complaints
  • Anti-harassment Review
  • Introduction to Understanding Harassment
  • Creating a Healthy Culture
  • Understanding Offenders
  • Understanding Targets
  • Warning Signs
  • Bystander Training
  • Understanding Harassment in Review

Basic Selling Skills

  • The Unmet Need
  • Quick Sell
  • Determining Customer Needs
  • Turning Features into Benefits
  • What is a Sales Process?
  • When to Shut Up
  • Creating Your Elevator Pitch
  • Emotional Selling and Storytelling
  • Writing a Sales Proposal
  • Tough Customers - The Bully
  • Closing the Sale
  • Speaking Customer
  • Decision Makers and Influencers
  • Building a Sales Plan
  • Sales Time Management
  • The Order Taker – The Professional
  • Selling to Different Customer Roles
  • Distance Selling: Phone Selling
  • Distance Selling: The Virtual Presentation
  • Distance Selling: How to Influence Over the Phone
  • Recordkeeping: Recordkeeping Basics
  • Recordkeeping: Using Your CRM Effectively
  • Recordkeeping: Internal Sales Communication
  • Handling Objections: Defeating Stalls
  • Handling Objections: Handling Objections Basics
  • Handling Objections: Doubt
  • Handling Objections: Misunderstanding
  • Handling Objections: Indifference
  • Handling Objections: True Negative
  • Smile

Building a Business Case:

  • Concept Evaluation: Identifying Opportunities
  • Concept Evaluation: Finding Support
  • Concept Evaluation: Making Decisions
  • Gathering Data: Identifying and Addressing Risks
  • Gathering Data: Understanding Financial Metrics
  • Gathering Data: SWOT Analysis
  • Telling the Story: Writing a Proposal
  • Telling the Story: The Art of Persuasion
  • Telling the Story: Presentation
  • Telling the Story: After Approval

Business Basics:

  • Business Travel
  • Business Travel: Before Leaving
  • Business Travel: What to Pack
  • Business Travel: I’ve Got a Plane to Catch
  • Business Travel: Hotel, Motel, Holiday Inn
  • Business Travel: International Business Travel
  • Business Travel: Staying Healthy
  • Business Travel: Safe Travels
  • Business Travel: There’s an App for That
  • Business Travel: Technology Security
  • How to Deal with Workplace Changes – How to Avoid Getting Laid Off
  • How to Deal with Workplace Changes – When a Coworker Leaves
  • Managing Negativity
  • How to Work a Room: Preparing for an Event
  • How to Work a Room: Attending an Event
  • How to Work a Room: After the Event
  • Business Attire Basics for Men: Business Casual Attire
  • Business Attire Basics for Men: Business Formal Attire
  • Business Attire Basics for Men: Semi-Formal Cocktail Attire
  • Business Attire Basics for Men: Black Tie Optional Attire
  • Business Attire Basics for Men: Black Tie Attire
  • Business Attire Basics for Men: Casual Attire
  • Business Attire Basics for Women: Casual Attire
  • Business Attire Basics for Women: Business Casual Attire
  • Business Attire Basics for Women: Business Formal Attire
  • Business Attire Basics for Women: Semi-Formal Attire
  • Business Attire Basics for Women: Black Tie Optional Attire
  • Business Attire Basics for Women: Black Tie Attire
  • Respect: How to be Liked
  • Respect: How to be Respected
  • Respect: How to Work with Someone you Dislike
  • How to Know what You Don’t Know: Getting up to Speed
  • How to Know what You Don’t Know: Identifying Blind Spots
  • This vs That: Assertive vs Aggressive
  • This vs That: Compromise vs Cave
  • This vs That: Concise vs Curt
  • This vs That: Confident vs Conceited
  • This vs That: Finished vs Flawless
  • This vs That: Persistent vs Pestering
  • This vs That: Reserved vs Rude

Communications:

  • Active Listening
  • Communicating with the C Suite-Sending an Email
  • Interpersonal Communications: Introduction
  • Healthy Communication: How to Communicate Well at Work
  • Interpersonal Communications: Effective Interpersonal Communication
  • Barriers to Effective Communication
  • How to be a Great Conversationalist
  • Putdown Offenders
  • Assertive Verbal Skills: Developing Assertiveness
  • Assertive Verbal Skills: Dealing with Manipulation
  • Assertive Verbal Skills: Assertive Communication Techniques
  • Public Relations: Intro to PR
  • Public Relations: Pres Releases
  • Public Relations: Dealing with the Media
  • Public Relations: How to Handle Bad Press
  • Healthy Communication: Types of Communication at Work
  • Healthy Communication: How not to Communicate
  • Healthy Communication: Using Email at Work
  • Healthy Communication: Communicating with your Remote Team
  • Persuasive Communication: Introduction
  • Persuasive Communication: Techniques
  • Communicating with the C: Suite During Meetings
  • Communicating with the C: Suite in the Hallway
  • Communicating with the C: Suite After Work Socializing
  • Communicating with the C: Suite Saying you Disagree
  • Communicating with the C: Suite When you Re-New
  • Communicating with the C: Suite When they Re-New
  • Communicating with the C: Suite When you Mess up
  • Communicating with the C: Suite if you Have an Idea
  • Communicating with the C: Suite if you Want to Impress
  • Communicating with the C: Suite When you Want a Raise
  • Communicating with the C: Suite During Difficult Conversations
  • Communicating with the C: Suite When you have Personal News
  • Media Training: Introduction to Media Training
  • Media Training: Media Training
  • Media Training: Handling Tough Media
  • Media Training: Social Media
  • Speech Writing
  • Writing Conversationally
  • Straight Talk on Bad Language
  • Verbal Communication
  • Communicating with Confidence
  • Interpersonal Communication for Managers
  • Social Cues
  • Nonverbal Communication: Defining Nonverbal Communication
  • Nonverbal Communication: Aligning Nonverbal Communication with Intentions
  • Nonverbal Communication: Appearance
  • Nonverbal Communication: Workplace Standards
  • Nonverbal Communication: Leveraging Nonverbals for Success
  • Emotional Intelligence: What is Emotional Intelligence
  • Emotional Intelligence: Developing Self-Awareness
  • Emotional Intelligence: Developing Self-Regulation
  • Emotional Intelligence: Developing Self-Motivation
  • Emotional Intelligence: Developing Empathy
  • Emotional Intelligence: Developing Effective Relationships
  • Emotional Intelligence: Emotional Intelligence and DISC

Compliance and Anti-harassment Courses for Employees (CA, CT, NY, US):

California:

  • Defining Cyber Security
  • Ethics for Everyone
  • Avoiding Discrimination Problems – 5 Keys
  • Workplace Violence
  • Family and Medical Leave Act (FMLA) for Employees
  • Fair Labor Standards Act (FLSA) for Employees
  • Americans with Disabilities Act (ADA) for Employees
  • Age Discrimination in Employment Act for Employees
  • Equal Pay Act for Employees
  • Slips, Trips and Falls for Employees
  • Portable Fire Extinguishers for Employees
  • See Something, Say Something
  • Time and Labor for Employees (California)
  • Workplace Bullying (California)
  • California Anti-harassment History of Sexual Harassment
  • California Anti-harassment for Everyone
  • California Anti-harassment Examples and Scenarios
  • California Anti-harassment Review
  • California Anti-harassment Introduction to Understanding Harassment
  • California Anti-harassment Creating a Healthy Culture
  • California Anti-harassment Understanding Offenders
  • California Anti-harassment Understanding Targets
  • California Anti-harassment Warning Signs
  • California Anti-harassment Bystander Training
  • California Anti-harassment Understanding Harassment in Review

Connecticut:

  • Defining Cyber Security
  • Ethics for Everyone
  • Avoiding Discrimination Problems – 5 Keys
  • Workplace Violence
  • Family and Medical Leave Act (FMLA) for Employees
  • Fair Labor Standards Act (FLSA) for Employees
  • Americans with Disabilities Act (ADA) for Employees
  • Age Discrimination in Employment Act for Employees
  • Equal Pay Act for Employees
  • Introduction to Connecticut Harassment Discrimination
  • Harassment Discrimination: Connecticut Scenarios
  • Anti-harassment for Everyone
  • Anti-harassment – History of Sexual harassment
  • Anti-harassment – Anti-harassment in Review
  • Anti-harassment - Introduction to Understanding Harassment
  • Anti-harassment – Understanding Targets
  • Anti-harassment – Bystander Training
  • Anti-harassment – Warning Signs
  • Anti-harassment – Healthy Culture
  • Anti-harassment – Understanding Harassment in Review
  • Slips, Trips and Falls for Employees
  • Portable Fire Extinguishers for Employees
  • See Something, Say Something

New York:

  • Defining Cyber Security
  • Ethics for Everyone
  • Avoiding Discrimination Problems – 5 Keys
  • Workplace Violence
  • Family and Medical Leave Act (FMLA) for Employees
  • Fair Labor Standards Act (FLSA) for Employees
  • Americans with Disabilities Act (ADA) for Employees
  • Age Discrimination in Employment Act for Employees
  • Equal Pay Act for Employees
  • New York State Anti-harassment Introduction
  • Anti-harassment for Everyone
  • Anti-harassment Understanding Offenders
  • Anti-harassment History of Sexual harassment
  • Anti-harassment in Review
  • Anti-harassment Introduction to Understanding Harassment
  • Anti-harassment Understanding Targets
  • Anti-harassment Bystander Training
  • Anti-harassment Warning Signs
  • Anti-harassment Healthy Culture
  • Anti-harassment Understanding Harassment in Review
  • New York State Anti-harassment Scenarios
  • Slips, Trips and Falls for Employees
  • Portable Fire Extinguishers for Employees
  • See Something, Say Something

United States:

  • Defining Cyber Security
  • Ethics for Everyone
  • Avoiding Discrimination Problems – 5 Keys
  • Workplace Violence
  • Family and Medical Leave Act (FMLA) for Employees
  • Fair Labor Standards Act (FLSA) for Employees
  • Americans with Disabilities Act (ADA) for Employees
  • Age Discrimination in Employment Act for Employees
  • Equal Pay Act for Employees
  • Anti-harassment for Everyone
  • Anti-harassment – History of Sexual harassment
  • Anti-harassment – Anti-harassment in Review
  • Anti-harassment - Introduction to Understanding Harassment
  • Anti-harassment – Understanding Targets
  • Anti-harassment – Bystander Training
  • Anti-harassment – Warning Signs
  • Anti-harassment – Healthy Culture
  • Anti-harassment – Understanding Harassment in Review
  • Slips, Trips and Falls for Employees
  • Portable Fire Extinguishers for Employees
  • See Something, Say Something

Compliance and Anti-harassment Courses for Managers (CA, CT, NY, US):

California:

  • Defining Cyber Security
  • Ethics for Managers
  • Workplace Bullying (California)
  • Discrimination: The Protected Classes
  • Legal Firing
  • Legal Hiring
  • Workplace Violence
  • Substance Abuse
  • Retaliation
  • Family and Medical Leave Act for Managers (FMLA)
  • Fair Labor Standards Act for Managers (FLSA)
  • Americans with Disabilities Act for Managers (ADA)
  • Age Discrimination Act for Managers (PDA)
  • Time and Labor for Managers (California)
  • Slips, Trips and Falls for Employees
  • Portable Fire Extinguishers for Managers
  • See Something, Say Something
  • Summary of SB 396 Changes
  • Summary of SB 1343 Changes
  • History of Sexual Harassment
  • Anti-harassment for Everyone
  • Anti-harassment for Managers
  • Examples and Scenarios
  • Writing and Communicating an Anti-harassment Policy
  • Investigating Complaints
  • Anti-harassment Review
  • Introduction to Understanding Harassment
  • Creating a Healthy Culture
  • Understanding Offenders
  • Understanding Targets
  • Warning Signs
  • Bystander Training
  • Understanding Harassment in Review

Confined Spaces (Safety):

  • Confined Spaces for Employees: Personnel Responsibilities
  • Confined Spaces for Employees: Understanding Permits
  • Confined Spaces for Employees: Atmospheric Hazards
  • Confined Spaces for Employees: Personal Protective Equipment
  • Confined Spaces for Employees: Confined Spaces for Construction
  • Confined Spaces for Employees: Rules and Responsibilities
  • Confined Spaces for Employees: Emergency Procedures and Rescue

Corona Virus:

  • Covid 19
  • Precautions and Prevention – Common Sense Hygiene
  • Precautions and Prevention – Preparedness
  • Precautions and Prevention – Travel Safety
  • Precautions and Prevention – Stay Calm Stay Informed

Customer Service:

  • Customer Service Later Stop Exceeding Expectations
  • Creating Great Customer Conversations
  • The Four Ps for Creating Loyal Customers
  • Representing Your Brand
  • Customer Service: Service Quality Indicators
  • Customer Service: Helping Customers Increase Income
  • Customer Service: Helping Customers Decrease Expenses
  • Working in Retail: How to Give Exceptional Service
  • Working in Retail: Who is Your Customer - I Can’t Find This
  • Working in Retail: Who is Your Customer – I’ve got a Coupon for That
  • Working in Retail: Who is Your Customer – I’m just Looking
  • Working in Retail: Who is Your Customer – I’m with my Kids Please Hurry
  • Working in Retail: Who is Your Customer – I’m on a Mission
  • Working in Retail: Who is Your Customer – I’ve got Time an Money
  • Working in Retail: Who is Your Customer - I
  • Working in Retail: How to Stay Positive with Customers
  • Working in Retail: How to Handle Feedback
  • Working in Retail: How to Upsell
  • Working in Retail: Managing Retail Employees
  • Telephone Techniques: Greetings
  • Telephone Techniques: Taking Calls
  • Telephone Techniques: Hold Please
  • Telephone Techniques: Taking Messages
  • Telephone Techniques: Handling Angry Callers
  • Telephone Techniques: Phone Etiquette
  • Feedback: Feedback Basics
  • Feedback: Surveys
  • Feedback: Social Media Feedback
  • Feedback: What to do With Feedback

Decision Making:

  • Decision Making Basics: Gathering Information
  • Strategic Thinking
  • Decision Making Basics: Understanding Motivation
  • Decision Making Basics: Making Quick Choices
  • Decision Making Basics: Facts vs Opinions
  • Decision Making Basics: Generating Options
  • Decision Making Basics: Decision Making Models
  • Avoiding Mistakes
  • Making Group Decisions
  • Empowering Employee Decisions
  • Going with your Gut
  • Identifying Unintended Consequences
  • Surviving Poor Decisions

Electrical Safety:

  • Electrical Safety: Basics for General Employees
  • Electrical Safety: Safe Work Practices and PPE
  • Electrical Safety: Hazard Recognition
  • Electrical Safety: Understanding Grounding
  • Electrical Safety: Arc Flash
  • Electrical Safety: Wiring GFCI and Extension Cords
  • Electrical Safety: Responding to Employers
  • Electrical Safety: OSHA Requirements for Employees

Finance for Non-Financial People:

  • Intro to Finance: Whey Learn About Finance
  • Intro to Finance: Finance Terms
  • Intro to Finance: Resources Documents
  • Budgeting Essentials: What is Budgeting
  • Budgeting Essentials: Budgeting Methods
  • Budgeting Essentials: Budget Reporting
  • Budgeting Essentials: Budgeting Expenses
  • Budgeting Essentials: Budgeting Revenue
  • Budgeting Essentials: Budgeting Discounts
  • Budgeting Essentials: Managing Inventory
  • Principles of Accounting: Principles of Accounting
  • Principles of Accounting: Common Accounting Terms
  • Principles of Accounting: Cash vs Accrual Basis
  • Principles of Accounting: Fraud
  • Balance Sheets: Introduction to Balance Sheets
  • Balance Sheets: Benchmarking Ratios Comparisons and Trends
  • Balance Sheets: Assets and Liabilities
  • Cash-flow Management: Cash-flow Management for Beginners
  • Cash-flow Management: Managing Payables
  • Cash-flow Management: Managing Receivables
  • Cash-flow Management: How to Read Cash-flow Statements
  • Income and Expenditures: Key Components
  • Income and Expenditures: Income Steams
  • Income and Expenditures: Expenditure Costs
  • Income and Expenditures: Benchmarking Ratios
  • Income and Expenditures: Analysis
  • Financial Ratios: Revenue Ratios
  • Financial Ratios: Cost of Goods Sold and Gross Margin
  • Financial Ratios: Net Investment Ratios
  • Finance as a Tool: Evaluating Costs
  • Finance as a Tool: Investing Using Metrics

First Aid:

  • First Aid: Introduction to First Aid
  • First Aid: Broken Bones
  • First Aid: Burns
  • First Aid: Bites Cuts and Scrapes
  • First Aid: Choking

Forklift Safety:

  • Forklift Safety Introduction to Forklifts for Employees
  • Forklift Best Practices: Physical Conditions
  • Forklift Best Practices: Safe Travel Practices
  • Forklift Best Practices: Pedestrian Traffic Concerns
  • Forklift Best Practices: Ramps and Grades
  • Forklift Best Practices: Tipovers and Loading Docks
  • Forklift Best Practices: Narrow Aisles and Enclosed and Hazardous Areas
  • Forklift Safety: Introduction to Forklifts for Managers
  • Forklift Safety: Forklift Operations for Managers
  • Forklift Safety: Forklift Operations for Employees Pre-Operations
  • Forklift Safety: Forklift Operations for Employees Traveling and Maneuvering
  • Forklift Safety: Forklift Operations for Employees Load Handling

Gmail Essentials:

  • Introduction
  • The Gmail Interface
  • Gmail Interface – Part 2 – Search
  • Labels vs Folders
  • Filters
  • Google Apps Options
  • Sending Emails
  • Misc Email Questions
  • Email Settings
  • Labs
  • Contacts
  • Inbox Pause and hellosign
  • Boomerang
  • Questions

Health and Wellness:

  • Keeping Track of Your Teen While You’re at Work
  • Stopping the Drama
  • Mental Health: Destigmatizing
  • Mental Health: Navigating Your Own Mental Health
  • Mental Health: Managing Mental Health Issues
  • The Benefits of Time Off
  • How to Beat Insomnia
  • Workplace Friendships
  • Digital Stress and Addiction
  • Preparing for Pumping at Work
  • When Your Head Isn’t in Work Anymore
  • Managing Time vs Energy
  • Returning to Work After a Loss: When You’ve Lost a Loved One
  • Returning to Work After a Loss: When a Coworker Loses a Loved One
  • Building Confidence
  • Financial Wellness: Creating a Budget
  • Financial Wellness: Budget Sample
  • Financial Wellness: Debts
  • Financial Wellness: Savings
  • Financial Wellness: How to Save at Home
  • Financial Wellness: How to Save on Food
  • Financial Wellness: How to Save on Your Car
  • Financial Wellness: How to Save at Your Financial Institution
  • Financial Wellness: How to Manage Your Credit Cards
  • Financial Wellness: How to Save Using Your Employee Benefits
  • Financial Wellness: How to Save on Subscriptions
  • Deskercises: Chest, Neck and Back
  • Deskercises: Arms and Shoulders
  • Deskercises: Legs and Backside While Standing
  • Understanding Stress and Burnout
  • Optimizing Work-Life Balance
  • You Are What You Eat: You Are What You Eat
  • You Are What You Eat: Reading Food Labels
  • You Are What You Eat: Brain Food
  • You Are What You Eat: Meal Planning
  • Fighting the Flu: The Fight is On
  • Fighting the Flu: Get to Know your Opponent
  • Fighting the Flu: Gain the Upper Hand
  • Fighting the Flu: Throw in the Towel
  • Fighting the Flu: Call for Backup
  • Understanding Headaches: Understanding Headaches
  • Understanding Headaches: Surprising Headache Triggers
  • The Science of Sleep: The Science of Sleep
  • The Science of Sleep: Sleep Hygiene
  • The Science of Sleep: How Much Sleep Do You Need
  • The Science of Sleep: Sleeping for Shift Work
  • Know Your Numbers: Blood Pressure
  • Know Your Numbers: Cholesterol
  • Know Your Numbers: Glucose
  • Know Your Numbers: BMI
  • Convenience Store Diet
  • Ergonomics: Ergonomics Basics
  • Ergonomics: Chairs 101
  • Ergonomics: Stretching at Work
  • Ergonomics: Reducing Eyestrain
  • Ergonomics: Adjusting Your Workspace
  • Stress Management: Understanding Stress
  • Stress Management: Avoidable Stress
  • Stress Management: Unavoidable Stress
  • Stress Management: Managing Stress
  • Stress Management: Handling Stress
  • Take a Deep Breath
  • Opioid Addiction for Managers
  • Opioid Addiction for Employees
  • Helping Your Employees Find Purpose
  • Managing Your Employee’s Work Life Balance
  • Don’t be a Calvin Dealing with Allergies
  • Planning for Maternity Leave: The First Trimester
  • Planning for Maternity Leave: The Second Trimester
  • Planning for Maternity Leave: The Third Trimester
  • Returning from Maternity Leave
  • Creating a Parental Leave Policy
  • Creating a Family Leave Policy

HIPAA:

  • The Basics
  • What is Hitech
  • Hitech Understanding Business Associates
  • What is Protected Health Information
  • The Privacy Rule Authorizations
  • The Privacy Rule Disclosures
  • The Security Rule
  • Enforcement
  • Breaches
  • Penalties
  • General Disclosures FAQ
  • Marketing FAQ
  • Protection Against Violations: Risk Analysis
  • Protection Against Violations: Safeguards
  • Quick Learn for Employees
  • Consumer Rights
  • Disclosure for Family and Friends
  • For Emergency Responders
  • GINA

Leadership:

  • Becoming a Great Leader Characteristics
  • Mission-Vision-Values: Mission
  • Mission-Vision-Values: Vision
  • Mission-Vision-Values: Values
  • Becoming a Great Leader Characteristics
  • Succession Planning: The Importance of Success
  • Succession Planning: What is a Hipo
  • Succession Planning: Creating a Policy
  • Succession Planning: Identifying Hipos
  • Succession Planning: Hipos vs High Performers
  • Succession Planning: Retaining and Developing Hipos
  • Mistakes Leaders Make: Six Wrong Ways to Manage
  • Mistakes Leaders Make: Impedership
  • Mistakes Leaders Make: Eight Steps of a Dysfunctional Organization
  • Mistakes Leaders Make: Fixing the Dysfunction Organization
  • Strategic Leadership: The Answer for Business Success
  • Becoming a Great Leader: Introduction
  • Becoming a Great Leader: Fundamentals
  • Becoming a Great Leader: Leadership and Power
  • Becoming a Great Leader: How to be a Follow-able Leader
  • Becoming a Great Leader: How to Motivate Employees
  • Becoming a Great Leader: Creating Followership
  • Becoming a Great Leader: Motivational Leadership
  • Becoming a Great Leader: Effective Delegation
  • Becoming a Great Leader: Empowering Followers
  • Becoming a Great Leader: Building an Effective Leadership Team
  • Becoming a Great Leader: Developing Followers
  • Becoming a Great Leader: Developing Yourself
  • Becoming a Great Leader: Putting it all Together
  • Transformational Leadership: Transforming the Organization
  • Transformational Leadership: Dealing with Resistance
  • Transformational Leadership: Creating Focus During Change
  • Framework for Execution: The Failure to Execute
  • Framework for Execution: Reasons for Poor Execution
  • Framework for Execution: The Current Situation
  • Framework for Execution: A Framework for Execution
  • Unknown Knowns: Understanding Better Practices
  • Unknown Knowns: The Knowledge Transfer Process
  • Unknown Knowns: Getting Started
  • Unknown Knowns: Leading Knowledge Transfer
  • Mentoring: What is a Mentoring Program
  • Mentoring: How to Create a Mentoring Program
  • Mentoring: How to Match Mentors and Mentees
  • Mentoring: Making a Mentoring Agreement
  • Mentoring: Mentoring Meeting Guidelines
  • Mentoring: Creating a Successful Mentoring Relationship
  • Leading a High D
  • Leading a High I
  • Leading a High S
  • Leading a High C

Managerial Courage:

  • What it Takes to Manage
  • How to Build Resilience
  • The Leadership Ladder
  • Character: Managing is all About Character
  • Character: Developing your Character
  • How to Apologize: The Process
  • How to Apologize: The Audience
  • Taking a Stand
  • Your Management Style
  • You’re Wrong
  • Stop Doing and Start Managing
  • Managing Difficult People
  • Swallow your Pride

Marketing:

  • Digital Marketing: What is Digital Marketing
  • Digital Marketing: Types of Digital Marketing
  • Digital Marketing: Social Media
  • Digital Marketing: SEO
  • Digital Marketing: Content Marketing
  • Digital Marketing: Email Marketing
  • Digital Marketing: Pay Per Click
  • Digital Marketing: Five Things Everyone Needs to Know
  • Digital Marketing: Driving Traffic to Your Website
  • Marketing Essentials: Understanding Marketing
  • Marketing Essentials: Types of Marketing
  • Marketing Essentials: Brand and Product Overview
  • Marketing Essentials: What Everyone Needs to Know
  • Marketing to Millennials
  • Public Relations: Intro to Pr
  • Public Relations: Press Releases
  • Public Relations: Dealing with the Media
  • Public Relations: How to Handle Bad Press
  • Public Relations: Trends
  • Marketing Strategy: What is a Marketing Strategy
  • Marketing Strategy: Developing a Strategy
  • Marketing Strategy: B2B Marketing
  • Marketing Strategy: Defining Your Target Audience
  • Marketing Strategy: Measuring Your Marketing
  • Brand Management: Building Your Brand
  • Brand Management: Promoting Your Brand
  • Brand Management: Rebranding
  • Brand Management: Brand Statement

Negotiating:

  • Introduction to Negotiating
  • Framing
  • Styles
  • Identifying Leverage
  • Analyzing Upcoming Negotiations
  • Planning for Negotiations
  • The Negotiation Process
  • Reaching Agreement
  • Evaluating Your Performance
  • Disc Styles
  • Dealing with Strategies

Office 365 Essentials:

  • Introduction
  • Office 365 Home Page
  • Navigation Bar
  • Outlook Email Basics – Part 1
  • Outlook Email Basics – Part 2
  • Search and Folders
  • Calendar Basics – Part 1
  • Calendar Basics – Part 2
  • People
  • Intro to OneDrive
  • Using OneDrive Online – Part 1
  • Using OneDrive Online – Part 2
  • Using OneDrive Office Apps
  • Using the OneDrive Sync Tool
  • Stop Sharing
  • Office Apps – Part 1
  • Office Apps – Part 2
  • Intro to Skype for Business
  • Intro to Groups
  • Calendar and Conversations
  • Group File Sharing and Notebook
  • Delve and My Analytics
  • Getting Help

OSHA Recordkeeping:

  • OSHA Recordkeeping: General Recordkeeping Criteria
  • OSHA Recordkeeping: Special Cases
  • OSHA Recordkeeping: First Aid
  • OSHA Recordkeeping: Understanding OSHA Forms and Privacy Protection
  • OSHA Recordkeeping: Reporting Requirements for Serious Events
  • OSHA Recordkeeping: New Electronic Rule

Pandemic Planning:

  • Preparing for a Pandemic
  • Internal Communications
  • External Communications
  • Illness in the Office
  • Business Continuity

Performance Excellence:

  • The Five Whys
  • Six Sigma Basics
  • Six Sigma and Kaizen
  • Six Sigma and Lean
  • Performance Excellence: Introduction
  • Performance Excellence: Terms
  • Performance Excellence: Why
  • Performance Excellence: Cost
  • Performance Excellence: Requirements
  • Performance Excellence: Roadblocks

Presentation Skills:

  • Basic Questions
  • Organizing
  • Opening
  • Closing
  • How to Make a Point
  • Punching up Your Presentation
  • Creating Slides
  • Handouts
  • Audio Visuals
  • Before the Presentation
  • Psyching Up Not Out
  • Handling Questions
  • Handling Distractions
  • After the Presentation

Problem Solving:

  • Introduction to Problem Solving
  • Define the Problem
  • Determine the Root Cause
  • Generate Solutions
  • Evaluate and Select Solutions
  • Implement Solutions
  • Monitor the Resolution

Professional Productivity:

  • The Do’s and Don’ts of Success
  • Integrating Millennials: Who are They
  • Ethics for Everyone
  • Conflict Management: Unavoidable Truths
  • Perceptions: Understanding Perceptions
  • Perceptions: Managing How You’re Perceived
  • Failure is an Option: Accepting Failure
  • Failure is an Option: Moving Forward and Learning from Failure
  • Moving Up: Defining Your Career
  • Moving Up: Maintaining Your Resume
  • Moving Up: Internal Interviews
  • Moving Up: Asking for a Raise
  • Moving Up: Internal Networking and Connecting with Executives
  • Complements: How to Give a Complement
  • Complements: How to Receive a Complement
  • Clashing with Your Boss
  • Proper Introductions: In Person Introductions
  • Proper Introductions: Virtual Introductions
  • Your Professional Network: Being a Member
  • Your Professional Network: The Benefits of a Professional Network
  • Your Professional Network: Building Your Network
  • Your Professional Network: Giving Back to Your Community
  • Your Professional Network: Promoting Your Personal Brand
  • Your Moving Abroad Checklist: Research
  • Your Moving Abroad Checklist: Finding a Place to Stay
  • Your Moving Abroad Checklist: Paperwork
  • Your Moving Abroad Checklist: Money
  • Your Moving Abroad Checklist: Packing
  • Your Moving Abroad Checklist: Health
  • Your Moving Abroad Checklist: Safety
  • Your Moving Abroad Checklist: Moving Your Family Abroad
  • Your Moving Abroad Checklist: Culture Shock
  • Don’t Burn Your Bridges
  • The Growth Mindset: Embracing Yet
  • Developing the Growth Mindset
  • Limitations of a Fixed Mindset
  • Working for a Workaholic
  • Generation Z: Who Are They
  • Generation Z: Generation Z vs Millennials
  • Generation Z: Selling to Generation Z
  • Email Etiquette: To Email or Not to Email
  • Email Etiquette: Spelling and Grammar Check
  • Email Etiquette: Subject Line
  • Email Etiquette: Formatting Your Email
  • Email Etiquette: Sending Attachments
  • Email Etiquette: Reply Time
  • Email Etiquette: When to cc and bcc
  • Email Etiquette: Using Reply All
  • Email Etiquette: Forwarding Emails
  • Creating Collaboration
  • How to Collaborate
  • When Collaboration Leads to Conflict
  • Working Remotely
  • Turning an Internship into Full Time
  • Improving Memory: Why Can’t I Remember Anything
  • Improving Memory: Tips and Tricks to Help Improve Your Memory
  • Breaking Bad Habits
  • Establishing Good Habits
  • Integrating Millennials: Millennial Characteristics
  • Integrating Millennials: Integrating Yourself
  • Building Accountability: Taking Ownership
  • Building Accountability: Trust and Performance at Work
  • Building Accountability: Managing Yourself
  • The Art of Saying No
  • Common Time Management Problems: Procrastination
  • Common Time Management Problems: Precrastination
  • Effective Time Management: How to Manage Your Time
  • Effective Time Management: How to Time Block
  • Effective Time Management: How to Use the Pomodoro Technique
  • Effective Time Management: How to Create a Bullet Journal
  • Multitasking
  • Singletasking
  • Social Media: Introduction to Social Media
  • Social Media: Social Media for Managers
  • Social Media: Facebook
  • Social Media: Twitter
  • Social Media: Linkedin
  • Social Media: Protecting Your Pictures
  • Social Media: Office Messaging
  • Conflict Management: Maintaining Self Control
  • Conflict Management: The Conflict Process
  • Conflict Management: Special Situations
  • Work Hacks: Hacks to a Clean and Comfortable Space
  • Work Hacks: Hacks to Controlling Your Inbox
  • Work Hacks: Hacks for the Office Productivity
  • Work Hacks: Hacks to Maintain Work-Home Balance
  • Work Hacks: Hacks for Workplace Sanity
  • Work Hacks: Go Green
  • How to Leave Voicemails that Get Results
  • Keep Your Cool: Truths
  • Keep Your Cool: Signs
  • Keep Your Cool: Attitude
  • Keep Your Cool: Control
  • Keep Your Cool: Venting
  • Coping With Change: Change Phases
  • Coping With Change: Change Behaviors
  • Coping With Change: Change Model
  • Business Meals: Hosting a Business Meal
  • Business Meals: Attending a Business Meal
  • Business Meals: Table Manners
  • Note Taking: Factors
  • Note Taking: Writing Ergonomics
  • Note Taking: How to Speed Up Your Writing
  • Note Taking: How to Take Notes
  • Note Taking: How to Produce Official Minutes
  • Study Skills: Where to Study
  • Study Skills: When to Study
  • Study Skills: How to Study Effectively
  • Study Skills: Studying in Groups
  • Protecting Your Mobile Devices: Loss
  • Protecting Your Mobile Devices: Malware
  • Thank You Notes
  • Selfies Gone Wrong
  • How to Receive Feedback
  • Top Productivity Apps
  • Latest App Trends
  • Focusing During Times of Hardship
  • Focusing in a Noisy Workplace
  • How to Finish What you Start
  • So you Have a New Boss
  • The Craft of Winning Over Others
  • Setting priorities
  • Office Etiquette: Appearance
  • Office Etiquette: Environment
  • Office Etiquette: Food
  • Office Etiquette: Interactions

Project Management:

  • What is a Project
  • Project Charter
  • Timelines
  • Negotiating
  • Communicating
  • Measuring and Tracking
  • Handling Change
  • People Problems
  • Completing the Project

Retail Excellence:

  • Retail Profitability Model for Vendors: Introduction
  • Retail Profitability Model for Vendors: Creating Revenue
  • Retail Profitability Model for Vendors: Reducing Expenses
  • Retail Profitability Model for Vendors: Frequency
  • Retail Profitability Model for Vendors: Reach
  • Retail Profitability Model for Vendors: Items Per Customer
  • Retail Profitability Model for Vendors: Price Per Item
  • Retail Profitability Model for Retailers: Introduction
  • Retail Profitability Model for Retailers: Creating Revenue
  • Retail Profitability Model for Retailers: Reducing Expenses
  • Retail Profitability Model for Retailers: Frequency
  • Retail Profitability Model for Retailers: Reach
  • Retail Profitability Model for Retailers: Items Per Customer
  • Retail Profitability Model for Retailers: Price Per Item
  • Retailer Hot Buttons: Traffic
  • Retailer Hot Buttons: Transaction Size
  • Working in Retail: Managing Retail Employees
  • Working in Retail: How to Give Exceptional Service
  • Working in Retail: Who is Your Customer – I can’t find this
  • Working in Retail: Who is Your Customer – I’ve got a coupon for that
  • Working in Retail: Who is Your Customer – I’m just looking
  • Working in Retail: Who is Your Customer – I’m with my kids please hurry
  • Working in Retail: Who is Your Customer – I’m on a mission
  • Working in Retail: Who is Your Customer – I’ve got time and money
  • Working in Retail: How to Stay Positive with Customers
  • Working in Retail: How to Handle Feedback
  • Working in Retail: How to Upsell

Risk Management:

  • Risk Management Basics: Identifying Risks
  • Risk Management Basics: Defining Hazards
  • Risk Management Basics: Risk Management Techniques
  • Risk Management Basics: Risk Assessment
  • Risk Management Basics: Healthy Risk Culture
  • Risk Management Basics: Embedding processes
  • Managing Risk: Safety
  • Managing Risk: Preventive Maintenance
  • Managing Risk: Criminal Awareness
  • Managing Risk: Employee Health
  • Managing Risk: Financial Basics
  • Managing Risk: Reputation Management
  • Managing Risk: Decision Making
  • Planning for a Pandemic: Preparing for a Pandemic
  • Planning for a Pandemic: External Communications
  • Planning for a Pandemic: Internal Communications
  • Planning for a Pandemic: Illness in the Office
  • Planning for a Pandemic: Business Continuity
  • Crisis Management: Planning
  • Crisis Management: Preparing for Crises
  • Crisis Management: Responding to Natural Disasters
  • Crisis Management: Responding to Emergencies
  • Crisis Management: Business Continuity
  • Crisis Management: Media Inquiries

Safety for All Employees:

  • See Something, Say Something
  • Slips, Trips and Falls
  • Back Smarts
  • Portable Fire Extinguishers for Employees
  • Understanding Bloodborne Pathogens and Personal Protective Equipment
  • Hearing Conservation for Employees
  • What is Human Trafficking
  • What is OSHA
  • Personal Protective Equipment: General Introduction to Personal Protective Equipment
  • Two Wheeled Handcart
  • Understanding Bloodborne Pathogens: Bloodborne Pathogens Overview
  • Emergency Exits
  • First Aid: Introduction to First Aid
  • Heat Stress
  • Robbery Safety
  • Ladder Safety: The World of Ladders

Safety for Managers:

  • See Something, Say Something
  • Slips, Trips and Falls
  • Back Smarts
  • Portable Fire Extinguishers for Managers
  • Understanding Bloodborne Pathogens and Personal Protective Equipment
  • What is Human Trafficking
  • Hearing Conservation for Managers
  • What is OSHA
  • OSHA Recordkeeping: General Recordkeeping Criteria
  • Personal Protective Equipment: General Introduction to Personal Protective Equipment
  • Personal Protective Equipment: PPE for Managers
  • Hazard Communication for Employers: Creating an Effective Program
  • Powered Industrial Trucks for Managers
  • Two Wheeled Handcart
  • Understanding Bloodborne Pathogens: Bloodborne Pathogens Overview
  • Emergency Exits
  • First Aid: Introduction to First Aid
  • Heat Stress
  • Robbery Safety
  • Ladder Safety: The World of Ladders

Sales Relationships:

  • Establishing Credibility
  • How Customers Want to be Treated
  • Excellent Customer Service
  • Utilizing Disc in Sales
  • No-But If
  • Customer Service Basics
  • Building Great Sales Relationships
  • Selling to a High D
  • Selling to a High I
  • Selling to a High S
  • Selling to a High C

Small Business Success:

  • Sales as an Owner
  • Building Relationships
  • Business with Family and Friends
  • Ethics for Small Businesses
  • Hiring for Small Businesses: Conducting the Interview
  • Hiring for Small Businesses: Onboarding
  • Small Business HR Laws for All Sizes of Business
  • Small Business HR Laws for 100 or More Employees
  • Small Business HR Laws for 50 or More Employees
  • Small Business HR Laws for 20 or More Employees
  • Small Business HR Laws for 15 or More Employees
  • Hiring for Small Businesses: Posting the Job
  • Big Ideas for Small Business: Tips for Building Your Website
  • Big Ideas for Small Business: Tips for Outsourcing
  • Big Ideas for Small Business: Tips for Printing
  • Big Ideas for Small Business: Tips for Shipping
  • Big Ideas for Small Business: Tips for Technology Management
  • Wearing Multiple Hats
  • Marketing for Small Business: Marketing Plan
  • Marketing for Small Business: Marketing Techniques
  • Marketing for Small Business: Tracking Marketing Metrics
  • Small Business Benefits Compensation: Fringe Benefits
  • Small Business Benefits Compensation: Optional Benefits
  • Small Business Benefits Compensation: Required Benefits
  • Small Business Finance: Accounting - Part 1
  • Small Business Finance: Accounting - Part 2
  • Small Business Finance: Payroll

Supervision:

  • Coaching Skills Introduction
  • Going from Coworker to Boss
  • Managing Different Generations
  • Creating a Work Plan
  • You Get What You Manage: The Pygmalion Effect
  • 8 Steps to Effective One-on-Ones
  • 8 Steps to Effective Team Meetings
  • Rethinking Brainstorming
  • S-C-A-M-P-E-R
  • Ethics for Managers
  • Managing for Accountability
  • Managing People Offsite
  • Managing Interns
  • Helping Employees Use Their Time Wisely
  • Managing for Engagement: Ridiculous or Strategic
  • Managing for Engagement: Measuring Employee Engagement
  • Managing for Engagement: Managing for Engagement
  • Managing for Engagement: Creating and Engaged Organization
  • Managing the Grapevine
  • Successful Delegation
  • Staying Positive
  • Introverts and Extroverts: Introduction to Introverts and Extroverts
  • Introverts and Extroverts: Managing Extroverts
  • Introverts and Extroverts: Managing Introverts
  • Coaching Skills: Rookie
  • Coaching Skills: Contributor
  • Coaching Skills: Key Player
  • Coaching Skills: Captain
  • Coaching Skills: The Coaching Conversation
  • Giving Feedback
  • Productivity Through Praise
  • Analyzing Employee performance: Can-Do Will-Do Introduction
  • Analyzing Employee performance: Can-Do Will-Do Actions
  • Analyzing Employee performance: Can-Do Will-Do Questions and Tips
  • Employee Recognition
  • Concerned Conversations
  • Progressive Discipline
  • Motivating Won’t Do’s
  • Supervising a Pronoid
  • Managing up the Art of Managing Your Manager
  • Riding Along with Sales Reps
  • Running a Sales Meeting
  • Effective Performance Reviews: Handling a Bad Performance Review
  • Effective Performance Reviews: Self-Assessments
  • Effective Performance Reviews: Preparing for Your Review
  • Effective Performance Reviews: Effective Performance Reviews for Managers

Talent Development:

  • Successful Employee Onboarding: The Importance of Onboarding
  • Successful Employee Onboarding: Before They Start
  • Successful Employee Onboarding: Their First Week
  • Successful Employee Onboarding: Days 30 to 90
  • Recruiting Toolkit: Hiring is Tough
  • Recruiting Toolkit: The Hiring Process
  • Recruiting Toolkit: Creating Job Postings
  • Recruiting Toolkit: Using Social Media to Recruit
  • Recruiting Toolkit: Managing Unconscious Bias in Recruiting
  • Recruiting Toolkit: Reviewing Resumes
  • Recruiting Toolkit: Conducting an Interview
  • Recruiting Toolkit: Unacceptable Interview Questions
  • Recruiting Toolkit: Extending an Employment Offer

Team Building:

  • Team Building: What is Team Building
  • Team Building: Types of Teams
  • Team Building: Effective Team Members
  • Team Building: Team Development and the Tuckman Model
  • Team Building: Characteristics of a Successful Team
  • Team Building: Teams in Crisis Situations
  • Leading a Team
  • Team Building and the Tuckman Model

Territory Development:

  • Territory Development Introduction: The Realities of Selling in the 21st Century
  • Territory Development Introduction: The New Sales Skills
  • Territory Development Introduction: The Sales Funnel
  • Territory Development Introduction: How Customers Want to be Sold To
  • Territory Development Introduction: Exceptional Service
  • Characteristics of the Sale: Key Account Selling Overview
  • Characteristics of the Sale: Introduction to the Sales Cycle Line
  • Characteristics of the Sale: Sales Cycle Line A
  • Characteristics of the Sale: Sales Cycle Line B
  • Characteristics of the Sale: Analytics and Metrics
  • Characteristics of the Sale: Product Knowledge
  • Territory Management: Managing a New Territory
  • Territory Management: Analyzing Territory
  • Territory Management: Decision Makers vs Influencers
  • Territory Management: Prioritizing Your Territory
  • Territory Management: Managing Your Opportunity Pipeline
  • Territory Administration: Record Keeping
  • Territory Administration: Personal Management Tracking
  • Territory Administration: Using Portable Media
  • Territory Administration: Using CRM Effectively
  • Lead Development: Elevator Speech Value Proposition
  • Lead Development: The Marketing Link
  • Lead Development: Social Media Networking
  • The Sales Process: Utilizing Disc in Sales
  • The Sales Process: Uncovering Needs
  • The Sales Process: Advanced Questioning Techniques
  • The Sales Process: Overcoming Objections
  • The Sales Process: No Fuss Closing
  • Selling at a Distance: Gathering Prospect Information
  • Selling at a Distance: Phone Selling
  • Selling at a Distance: The Virtual Presentation
  • Sales Communication: Internal Sales Communications
  • Sales Communication: Writing Sales Proposals
  • Developing Your Territory: Building the Sales Plan
  • Developing Your Territory: Summarizing the Business Situation

The Sales Process:

  • Building a Sales Process
  • Overview of Sales Methodologies
  • What’s Right for This Prospect Today
  • Selling Strategies: Consultative Selling
  • Selling Strategies: Cyclical Selling
  • Selling Strategies: Field Sales
  • Selling Strategies: Stun Selling
  • Selling Strategies: Tiered Selling
  • Selling Strategies: Upsell and Add-ons
  • Uncovering Customer Needs
  • Closing Strategies

Workplace Sustainability:

  • The ROI of Green
  • Conducting an Audit
  • Recycling in the Workplace
  • Water Conservation
  • Managing Your Waste
  • Understanding Hazardous Waste
  • Green Cleaning Concepts
  • Green Purchasing