Customer Service

The customer service includes:

  • Customer Service Later Stop Exceeding Expectations
  • Creating Great Customer Conversations
  • The Four Ps for Creating Loyal Customers
  • Representing Your Brand
  • Customer Service: Service Quality Indicators
  • Customer Service: Helping Customers Increase Income
  • Customer Service: Helping Customers Decrease Expenses
  • Working in Retail: How to Give Exceptional Service
  • Working in Retail: Who is Your Customer - I Can’t Find This
  • Working in Retail: Who is Your Customer – I’ve got a Coupon for That
  • Working in Retail: Who is Your Customer – I’m just Looking
  • Working in Retail: Who is Your Customer – I’m with my Kids Please Hurry
  • Working in Retail: Who is Your Customer – I’m on a Mission
  • Working in Retail: Who is Your Customer – I’ve got Time an Money
  • Working in Retail: Who is Your Customer - I
  • Working in Retail: How to Stay Positive with Customers
  • Working in Retail: How to Handle Feedback
  • Working in Retail: How to Upsell
  • Working in Retail: Managing Retail Employees
  • Telephone Techniques: Greetings
  • Telephone Techniques: Taking Calls
  • Telephone Techniques: Hold Please
  • Telephone Techniques: Taking Messages
  • Telephone Techniques: Handling Angry Callers
  • Telephone Techniques: Phone Etiquette
  • Feedback: Feedback Basics
  • Feedback: Surveys
  • Feedback: Social Media Feedback
  • Feedback: What to do With Feedback